All orders are packed by myself only and all work stations are sanitized regularly.
It is highly recommend that you sanitize your packages when you receive them as there's higher amount of contact with others on their journey to you.
Canada Post is not currently guaranteeing delivery times and packages are taking longer to get delivered. All orders are sent with tracking.
Thank you for your patience and understanding during this time!
The Bottega Shop currently ships within Canada only. Orders are prepared and sent out within 7 days of purchasing via Canada Post and are sent with tracking.
Orders of $150.00 or more before taxes qualify for free shipping. Orders under $150.00 are charged a flat rate based on your location within Canada, which is calculated at checkout.
Multiple discount codes cannot be applied together. Free shipping over $150 does not require a coupon code but only applies if your subtotal reaches $150 after discounts and before taxes.
Please verify all of your information before submitting your order. Ensure you include unit numbers, condo numbers, etc. and that your email address is correct. The Bottega Shop is not liable for orders that are delivered to the wrong address because of an error submitted by the purchaser. The Bottega Shop is not responsible for packages once they are in Canada Post’s hands. I will do my best to help you track down your package, but because I send all orders with tracking, it is essential that you contact Canada Post in the event that your package doesn’t get delivered to you. Also, if your package doesn't arrive, Canada Post will open an investigation to track it down-please respond to their correspondence as this helps me to claim the expense of the missing products in the event that it can't be found which in turn helps me to keep prices down. If Canada Post cannot find your package after their investigation, I will certainly send out a new one to you!
LOCAL PICK UP/DELIVERY
If you live in Toronto, ON, we offer local, contactless porch pick up as well as free local delivery when you spend $20 or more. Please check the delivery zone to make sure you will qualify for free local delivery. At checkout, you’ll be able to select from either delivery, or local pick up. Once your order is placed, you’ll receive a pick up notification when your order is ready (usually within 24 - 72 hours). Once you receive your pick up notification, please send me an email indicating what time you’d like to come by so I can have your order ready to go.
If you choose local delivery, order cut off is Friday night and all orders will be delivered by the following Wednesday between 10am and 6pm. Please note all orders will be delivered by foot. Orders will be dropped off at your front door (contactless). If you live in an apartment with buzz code please note where you would like your item left if you are not available. You will receive an email the night before your item is to be delivered with approximate time of drop off, as well as a text message with image once it has been dropped off. The Bottega Shop is not responsible for any lost items once parcels have been dropped off at the designated location.
The Bottega Shop accepts PayPal or Etransfer. If you would like to pay via E-Transfer, please send an email to [email protected] before placing your order.
All packages are sent in repurposed cardboard boxes or paper envelopes and are sealed with 100% recycled paper tape our box might have writing, vendor labels, or product details that don't necessarily pertain to your order. I receive boxes from vendors and local stores. Some products may have plastic or padding which has also been reused. Most items we try to source plastic/package free. Products are packed as flat as possible to conserve on packaging materials and reduce waste.
To cut back on unnecessary paper waste, we do not include paper receipts or paper packing slips in your package unless you request it. You will receive an electronic receipt.